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Bridge Connector

Client Delivery Lead (Healthcare IT)

Delivery – Nashville, Tennessee
Department Delivery
Employment Type Full-Time
Minimum Experience Mid-level

Members of this fast-growing Client Delivery team are healthcare-experienced, client-facing project managers, who have worked directly in roles involving integrations and interfacing across health systems.


Job Summary:

The Client Delivery Lead works directly with the customer and associates across several departments to manage customer project implementations.  This position demands attention to detail, a thorough command of organization and communication skills as well as the ability to manage multiple projects simultaneously. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. This position is responsible for on-boarding our clients with the products that they purchased, supports the customer while ramping, and transitioning to full-time support after the client’s program is stable.


Responsibilities
:

  • Manage the full life-cycle for a variety of integration projects and client delivery initiatives
  • Develop a full understanding of Bridge Connector’s product offering, and how it fits into today’s marketplace
  • Liaise with Account Management, Product, Sales and Technology teams to ensure all project requirements are addressed
  • Oversee all aspects of the projects and adheres to deadlines, assigns responsibilities, and monitors and summarizes the status of the project
  • Provides project plan updates via project tools or respective documents on a regular basis
  • Handles small to medium sized client programs, while working with the Product Team, Development team, the customer and other associates for a successful customer implementation
  • Collects all necessary data from the client to accurately complete the setup and implementation


Qualifications:

  • Must have a desire to work for a disruptive and fast-growing startup company
  • Strong client relations and project management abilities built on the foundation of strong communication and never leaving anything to assumption. (Keen ability to read the mind of our clients doesn’t hurt either)
  • Ability to develop strong trust-based relationships across our not only our client organizations but within your colleagues as well
  • Comfortable operating in an ever-changing environment and the flexibility to quickly adapt
  • Ability to prioritize projects within multiple stages and report accordingly
  • Passionate about ensuring our customers have an outstanding experience
  • Demonstrated strong interpersonal skills, solid analytical skills and attention to details; and excellent follow-up skills
  • Demonstrated ability to work calmly in a fast-paced team environment
  • Excellent communication skills (verbal and written), to properly communicate our product offerings and functionality
  • Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues; ability to analyze customer processes and provide creative solutions for implementation
  • Demonstrated ability to conduct virtual presentations and effectively facilitate meetings
  • Keep informed of new enhancements to the system which will affect existing or future implementations
  • Familiarity with project management software, tools, and techniques
  • Positive attitude, willingness to persevere when told faced with the objection
  • Experience working in Integrations and Implementations (E.g. EMR/EHR, CRM, Salesforce…. etc.)
  • 3-5 years of experience in a Client-facing capacity, Healthcare, Information Technology and Project Management
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  • Location
    Nashville, Tennessee
  • Department
    Delivery
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level
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