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Bridge Connector

SCRUM Master

Product – Nashville, Tennessee
Department Product
Employment Type Full-Time
Minimum Experience Mid-level

Scrum Master is responsible for ensuring Scrum is understood and enacted to promote self-organization and increase team efficiency within the Product Development team. Familiar with healthcare and integration services.

Job Responsibilities

  • Support and maintain the Product Team product road-map and release plans with Development Leadership based on the priorities set by the Product Owner and input from the Dev Team.
  • Partner with the Product Owner to ensure the product backlog provides clarity of direction and maximizes business value.
  • Support the Dev Team to plan work in releases, looking ahead one quarter or more. Ability to coordinate plans across multiple teams to achieve a specific set of goals/initiative. Ability to communicate regarding consolidated team accomplishments/results. Coordinate Scrum of Scrum collaboration.
  • Support the Team to develop a sprint plan several sprints into the future to facilitate effective coordination with other Scrum teams, project teams, and/or operational teams. Consult with the Product Owner to ensure priorities.
  • Facilitate Scrum team ceremonies, including daily Scrum, Sprint Planning, Sprint Demos, and Retrospectives. Use techniques that foster a spirit of listening, empathy, awareness and foresight.
  • Be a Coach for the Team, helping the Team to execute the Scrum framework. Act as a coach within a product area, a program or division for the benefit of your team.
  • Ensure the Team is accountable for the commitments they have made. Handle advanced people change management (behaviors, mindset) and align people managers’ expectations with team members’ performance.
  • Foster self-organization. Enable the Team to make decisions and remove issues whenever possible. Bring ideas from other experiences to the team for their consideration.
  • Remove internal and external impediments for the Team that limit their ability to self-organize such as lack of support or behavior from another team or a functional manager that draws the team from their focus. Be proactive. Partner with other leaders to prevent recurring impediments.
  • Shield the team from outside demands. Negotiate with others, when needed.
  • Help the team monitor progress daily. Identify opportunities for the team to improve incrementally.
  • Foster transparency and visibility and radiate information to the rest of the organization as appropriate. Support team progress reporting. Advance visual management for status reporting for the team and departmental cross-team needs.
  • Request time for those who are external to the team. The Scrum Master is accountable to make external requests with sufficient lead time to properly support the work of their team. Build partnerships with external partners to enhance request flow.
  • Understand and encourage technical practices that enable the team to get to ‘Done’ with high quality within each sprint.

Job Requirements

  • Bachelor’s Degree from an accredited institution preferred
  • Minimum 3 years of computer science experience in API, Healthcare Integration
  • Project Management experience preferred
  • Understand software development processes and procedures
  • Requirements Management experience preferred
  • Business Analysis experience preferred
  • Excellent organizational, presentation communication skills and leadership skills.
  • Ability to work effectively individually and as part of a collaborative team.
  • Ability to work on several complex issues at the same time.
  • Professionalism and an ability to manage stressful situations in a manner that is conducive to finding resolution.
  • Demonstrate experience with incremental work delivery
  • Certified ScrumMaster (CSM) or equivalent Agile certification
  • Strong written and verbal skills with leadership
  • Strong documentation and meeting details communicated and provided on demand
  • Strong Jira, confluence, and Agile methodology


  • Healthcare Scrum Environment: 3 - 4 years (Required)
  • Leadership Experience: 3 years (Preferred)
  • Product and Project Management: 2 years (Preferred)

Bachelor's (preferred)

Scrum Master Certificate (preferred)

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  • Location
    Nashville, Tennessee
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